FAQ

Can I change or cancel an order?

If payment has already been made and the order has been processed by our team, it is no longer possible to modify or cancel it. However, you can return an item by filling out the form at this link, where you must select the reason for the return from the dropdown menu; you can choose “Changed my mind” or “Other” if the return is not due to a product defect or shipping issue.

 

How do I return an item?

Please fill out the form at this link: Make a Return, entering the required information such as First Name, Last Name, and contact details. You must also select the reason for the return from the drop-down menu and provide photos in JPG, JPEG, or PNG format of any damage to the package or product. 

 

Can I exchange the product?

If the reason for the return is due to defects in the product and/or shipping, and once our team has received the defective product, we will reship the same type of product to you free of charge.

 

What payment methods do you accept?

Credit or debit card and PayPal.

 

Can I pay upon delivery?

No, cash on delivery is not available. Payment must be made online at the time of purchase using a credit or debit card or PayPal.

 

How can I contact customer support?

You can contact us using the form available in the Contactsection, providing your first name, last name, email address, and a detailed description of your request. Our team will respond as soon as possible, with the goal of providing you with the best possible assistance.

 

What should I do if I receive a damaged product?

You can request a return in the Make a Return, specifying whether the issue concerns the product or the shipment. Please attach detailed photos of the damage (in JPG, JPEG, or PNG format) and provide an accurate description of what happened.